VoPorta

On Call Connect™ is an automated answering service for medical practices. It is an ultra-reliable VoPorta Doc™ application that runs on an advanced network of redundant, carrier-grade telephony servers positioned around the country and the world. It is designed to replace the agent-based, live answering service that many practices continue to use. Such answering services are prone to dropping messages, misinterpreting messages, causing delays, and aggravating doctors, nurses, and patients. They do provide physicians with an element of control over their calls, however. Until recently, technology had not advanced enough to duplicate, enhance, and improve upon the features of a traditional answering service. On Call Connect™ addresses these issues by providing:

• No busy signals

• No extended periods of time on hold for patients, nurses, or other physicians

• Self-customizable greetings and menus to suit your practice

• Non-urgent message taking with email delivery

• Message delivery via text messaging and/or paging

• Direct Connect - Professional callers can connect directly to the on call doctor (if enabled)

• Multiple, automated re-attempts at message delivery until confirmation of delivery

There are multiple benefits to the On Call Connect™ physician and practice including:

• Higher reliability and accuracy than traditional answering services

• Decreased cost (Pricing)

• Ability to program the call schedule months in advance using the On Call Calendar

• Customize contact parameters to match the individual doctor's preferences

• Ability to modify your settings or call schedule from any PC, any time
  

• Share call with other groups that don't use On Call Connect™
  

• Spend less time on the phone while on call

• High patient satisfaction, nurse satisfaction, and physician satisfaction
  

A practice using the On Call Connect™ answering service will be viewed as a group that provides superior service. Such perceptions help attract the patients and referrals that grow your business!

On Call Connect™ For Hospital Medicine

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